Kean Miller Nationally Ranked for Improving Client Service During Pandemic
Kean Miller is pleased to announce that BTI Consulting Group has recognized the Firm as one of the nation’s foremost law firms in providing unparalleled client service during the coronavirus pandemic. The independent research was conducted over the last ten months and included 350 interviews with general counsel and other in-house legal officers at companies with $700 million in annual revenue or more. These survey participants rated outside law firms on a range of client service activities, including deeply understanding the client’s business, uniformity of service, handling unexpected changes, proactive communication, and anticipating client needs. These findings revealed that across the country, 70 law firms improved client service at more than twice the rate of other firms and responded confidently and mobilized effectively during times of local, regional, and global uncertainty.
“Supporting clients in the face of unprecedented challenges, with their needs driving our planning, strategy and tactical efforts, has led to deepening of our client relationships. We are grateful for those relationships, and to have delivered practical solutions during uncertain, complicated times,” said Linda Perez Clark, Managing Partner.
Today, Kean Miller continues to collaborate with clients while navigating the pandemic. We will continue to grow these relationships through readiness, responsiveness, and exceptional client service. We stand prepared to perform at the highest levels through collaborative planning efforts, meaningful client outreach, industry-leading content development and educational webinars, and client-focused team meetings from all eight offices across Louisiana and Texas.